USE OF NAVIGATION DATA
bougebouge.com collects personal data on its users behavior on the website through Google Analytics (GA). GA is used as an aggregated and anonymized website traffic analysis tool. GA installs a cookie in your browser that generates a random ClientID that doesn’t include any identifiable information as email, phone number, name, etc. By using GA, we need to send your IP Address to Google.
We collect data such as the time spent on the website, the pages consulted, etc. We use this information for marketing purposes in order to improve our users online experience. If you want, you can install the Google Analytics Opt-Out Browser Add-On for more privacy.
For information, support or questions: email us.
HARASSMENT POLICY
WHAT IS HARASSMENT
BougeBouge is committed to promoting harassment-free activities, events and communications and wants to ensure that all employees and volunteers are treated with respect and dignity. BougeBouge is also committed to preventing harassment, intimidation and violence in its activities and events.
DEFINITION OF HARASSMENT
Vexatious conduct manifested by repeated hostile or unwanted behaviour, words, acts or gestures, which undermines the employee’s dignity or psychological or physical integrity and which results in a harmful work environment for the employee. This definition includes psychological, sexual and discriminatory harassment. The latter is based on any of the following grounds: sexual orientation, civil status, age, religion, political convictions, language, ethnic or national origin, social condition, handicap or the use of a means to compensate for this handicap. Harassment also includes any act, word or gesture, written or posted (including electronic), which violates the dignity or physical or psychological integrity of an employee or volunteer by means of intimidation, force or threat. No form of harassment will be tolerated towards or from employees, organizing members and volunteers of BougeBouge. It is everyone’s responsibility to ensure that their behaviour does not contravene this policy.
PROCEDURE IN CASE OF HARASSMENT
- An employee or volunteer who believes that he or she is being harassed or witnesses harassment must take action to ensure that the situation is resolved.
- BougeBouge strongly encourages employees and volunteers to try to resolve incidents in a way that Informally by clearly advising the stalker that the behaviour is unacceptable and asking the stalker to stop the behaviour.
- If the situation does not resolve itself or if the person does not wish to intervene with the harasser, he or she must notify a BougeBouge resource person (volunteer supervisor, members of the organization, etc.) as soon as possible so that the situation can be addressed.
- If you wish to file an official complaint following a particular event, please send all the details (description of the event, date, time, names of witnesses, etc.) related to your statement in writing to the following address: incidents@bougebouge.com.
- Allegations and complaints about incidents of harassment will be treated seriously, promptly, sensitively and confidentially. The name of the complainant or the circumstances of the complaint will not be disclosed to anyone except when disclosure is necessary.
PRIVACY POLICY
SCOPE OF THIS POLICY
This privacy policy describes the processing of information provided or collected on the sites and applications where this privacy policy is posted, whether on our digital properties or on applications we make available on third-party sites or platforms. It also describes the processing of guest information provided to us or collected by us offline in our physical properties, such as in our stores, theme parks, resorts, and cruise ships, or through our guest call centers. We follow this privacy policy in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms are to be read in conjunction with this policy.
Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications. Please also keep in mind that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.
PROTECTION OF CONFIDENTIALITY
We use technologies such as cookies (in the browser and Flash module) and web beacons to collect information when you visit our sites or use our applications on third party sites or platforms. You can exercise control and indicate your preferences by changing your preferences at the bottom of your newsletter following the appropriate hyperlink, or by contacting Customer Service or following the instructions provided in the communications you receive.
REFUND AND RETURN POLICY
RETURN POLICY ON PRODUCTS
Our goal is that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, please contact us within 30 days of the delivery date to arrange for an exchange or refund of unused items. Please keep your receipt as proof of purchase for product warranties.
Any exchange or return can be made in person at the store within 30 days of the date of purchase
You are responsible for delivery charges
The item must not have been used.
RETURN POLICY ON SERVICES OR EVENT
In the event that the service is not rendered due to a case of force majeure (such as the Covid-19 pandemic), the service and accessories will be delivered in person at a location and time indicated on the activity page. The event, in case of cancellation, will be virtual.
No refund possible for any reason.
DEFECTIVE OR DAMAGED PRODUCTS
For products given during an event, the return or exchange is done the same day if you notice that a product is damaged. The exchange will be done on the spot. No exchange will be accepted once the event is over.
If a purchased product proves to be defective within 10 days following the reception of your order, please contact us to discuss the procedure to follow. Any defective or damaged product returned must be accompanied by a printed example of the problem. The delivery charges incurred by the customer are at the customer’s expense and are non-refundable.