{"id":40150,"date":"2019-08-05T11:36:35","date_gmt":"2019-08-05T15:36:35","guid":{"rendered":"https:\/\/www.bougebouge.com\/f-a-q\/"},"modified":"2025-11-20T14:03:52","modified_gmt":"2025-11-20T19:03:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.bougebouge.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column][vc_accordion][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: We would like our child participe in the 1km race. Do we need to buy a ticket to follow ?&#8221; tab_id=&#8221;1565837197-1-181&#8243;][vc_column_text uncode_shortcode_id=&#8221;371425&#8243;]<strong>Answer:<\/strong> No, we allow one accompanying adult (without the need for an additional ticket) per child, only on this race. We want to encourage physical activity among our youngest members.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Do I get additional discounts if I register for all the races on the circuit?&#8221; tab_id=&#8221;1565837197-1-182&#8243;][vc_column_text uncode_shortcode_id=&#8221;177031&#8243;]<strong>Answer:<\/strong> No, not at this time, as we want to offer medals and other items to runners to optimize the customer experience. We need to stay true to our pricing.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Do you have any advice for a first-time runner?&#8221; tab_id=&#8221;1565837197-1-183&#8243;][vc_column_text uncode_shortcode_id=&#8221;171442&#8243;]<strong>Answers:<\/strong><\/p>\n<ul>\n<li>A general training plan is available. Send us an email at info@bougebouge.com<\/li>\n<\/ul>\n<ul>\n<li>Babyjoggers (or other strollers) are allowed unless otherwise noted. However, we prefer that these people start at the back of the pack to avoid any accidents.<\/li>\n<\/ul>\n<ul>\n<li>Sign up in advance if you are able to do so. This allows volunteers to be assigned to other tasks on race morning. Fill out your registration form legibly and completely. Online registration is encouraged and will save you money. When you register online, you will receive a confirmation that can be requested on race morning by the organizers.<\/li>\n<\/ul>\n<ul>\n<li>When you pick up your bib, make sure you check all the information on it. It is preferable to make corrections before the start of your race (age, gender, spelling mistakes).<\/li>\n<\/ul>\n<ul>\n<li>Pin your bib to the front of your outer garment and keep it clearly visible to officials, the announcer, photographers or medical personnel who may need to identify you.<\/li>\n<\/ul>\n<ul>\n<li><strong>Do not run the race if you are not registered.<\/strong> This could cause errors in the race standings.<\/li>\n<\/ul>\n<ul>\n<li>Do not give your number to another person if you are unable to race.<\/li>\n<\/ul>\n<ul>\n<li>If you wish to change and shorten your distance on race day, the Classic Circuit allows it at no cost. But we prefer to know before the start of the races to limit errors in the official results.<\/li>\n<\/ul>\n<ul>\n<li>Position yourself according to your ability at the start line. If you are a slow runner or plan to walk a portion of the course, position yourself towards the back of the pack so you don&#8217;t get pushed around at the start.<\/li>\n<\/ul>\n<ul>\n<li>Do not block the path of runners behind you. When approaching a water station or if you are forced to stop, move to the side before stopping your run. Watch out for other runners when you have to throw your water glass, spit or do any other unexpected manoeuvre.<\/li>\n<\/ul>\n<ul>\n<li>The use of headphones is not recommended for safety reasons (iPod, MP3, CD players). It is your duty to listen to the instructions of volunteers, officials or police officers during your event. It may be risky to wear devices that prevent you from hearing surrounding sounds, such as motorized vehicles&#8230;You do so at your own risk!<\/li>\n<\/ul>\n<ul>\n<li>Don&#8217;t stop running cold turkey at the finish line. Keep moving to make room for the runners behind you. Leave the finish area as soon as possible to avoid congestion. Cross the finish line only once with your chip on you.<\/li>\n<\/ul>\n<ul>\n<li>Be courteous and polite to volunteers. Most are day volunteers and may not have answers to all your questions. Ask them to direct you to one of the team leaders or the race director if they cannot answer your questions. To better appreciate the work of a volunteer, there is nothing like offering your services to the organizers if you are unable to race due to injury&#8230;<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: I can&#8217;t find the answers to all my questions on your website as my race approaches. What can I do?&#8221; tab_id=&#8221;1565837197-1-184&#8243;][vc_column_text uncode_shortcode_id=&#8221;147465&#8243;]<strong>Answer:<\/strong> Please feel free to contact the race director at info@bougebouge.com or call him\/her at 514-217-0049 to get your information. This will allow us to improve our website and help other runners who have the same question![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: When I got home, I found that I was entitled to a gift with my race ticket purchase. How do I get it back?&#8221; tab_id=&#8221;1565837197-1-185&#8243;][vc_column_text uncode_shortcode_id=&#8221;194886&#8243;]<strong>Answer:<\/strong> Unfortunately, if you have not picked up your gift on the day of the event, the organizers have the right to give it to another person. However, a friend can pick up your prize for you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Do you have first aid teams at your race sites?&#8221; tab_id=&#8221;1565837197-1-186&#8243;][vc_column_text uncode_shortcode_id=&#8221;195825&#8243;]<strong>Answer:<\/strong> Yes, we are required by municipalities to hire a first aid\/first responder team. Do not hesitate to ask a volunteer from the organization if you need one.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Is there a time limit to complete the event I have registered for?&#8221; tab_id=&#8221;1565837197-1-187&#8243;][vc_column_text uncode_shortcode_id=&#8221;664267&#8243;]<strong>Answer:<\/strong><\/p>\n<p>You can walk or run distances from 1 to 10 km. However, for the 21.1 km, you must finish within 2 hours and 15 minutes (pace of 6:30\/km) for a road race. This time limit does not apply to the \u00cele-Perrot and Verdun marathons, as marathon runners will remain on the course at all times. For a trail race, the time limit is 2 hours and 45 minutes (7:45\/km), and for a road marathon, you must finish within 4 hours and 30 minutes (6:30\/km).<\/p>\n<p>If you exceed the time limit on your final loop, our volunteers will not allow you to complete it.<\/p>\n<p>For example, in Verdun, the course will close after the 3rd loop (at the 31st km) if you don\u2019t meet the time limit of 3 hours, 29 minutes, and 15 seconds, which corresponds to a pace equal to or faster than 6:45\/km. You will not be allowed to start your 4th and final loop.<\/p>\n<p>Check the cutoff times here:<br \/>\n<a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1s36FqKlLpdPyq8CT8htIpcVBfG4VjLsrVwUzP6l1-FU\/edit?gid=0#gid=0\">https:\/\/docs.google.com\/spreadsheets\/d\/1s36FqKlLpdPyq8CT8htIpcVBfG4VjLsrVwUzP6l1-FU\/edit?gid=0#gid=0<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Why are there distance discrepancies between your certified route and the distance shown on my GPS watch?&#8221; tab_id=&#8221;1565837197-1-188&#8243;][vc_column_text uncode_shortcode_id=&#8221;149279&#8243;]<strong>Answer:<\/strong> A certified course is a course that is measured on a bike by 2 or more people, with an instrument called the JONES-OERTH meter. Other measuring instruments, including GPS watches, do not meet Athletics Canada&#8217;s requirements for certification. Contact us at <a href=\"mailto:info@bougebouge.com\">info@bougebouge.com<\/a> if you want to know more about the subject.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Why are your routes often made of 5 km loops?&#8221; tab_id=&#8221;1565837197-1-189&#8243;][vc_column_text uncode_shortcode_id=&#8221;997603&#8243;]Answer: More and more municipalities are demanding that we reduce the amount of space reserved for our activity in order to disturb as few residents as possible.<\/p>\n<p>We must admit that this makes it easier to ensure the safety of runners on a 5 km loop than on a 10 km loop (number of volunteers required, barricades, cadets and police required, etc.). By meeting the requirements of the police forces and the Public Security of the municipalities, we wish to demonstrate our collaboration in order to be able to hold our events year after year![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Are there any snacks available for runners after the race?&#8221; tab_id=&#8221;1565837197-2-1410&#8243;][vc_column_text uncode_shortcode_id=&#8221;593602&#8243;]Answer: Yes, all Classic Series events will provide you with a light snack. Each event tries to have different partners to offer you new healthy products to discover! To avoid disappointment, bring your favorite snacks and complement them with ours![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: When using a timing mat at the start of a race, why is the ranking based on the time at the gun start?&#8221; tab_id=&#8221;1565837197-2-1411&#8243;][vc_column_text uncode_shortcode_id=&#8221;134061&#8243;]<strong>Answer:<\/strong> We follow the I.A.A.F. (International Amateur Athletic Federation) rules. Please contact us if you would like a copy.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: How far in advance do I have to show up to get my race number?&#8221; tab_id=&#8221;1565837197-2-1412&#8243;][vc_column_text uncode_shortcode_id=&#8221;193787&#8243;]<strong>Answer:<\/strong> Not everyone reacts the same way when stressed in the run-up to a competition. Our facilities normally open 1.5 hours before the first race start. The earlier you arrive, the more time you will have to park, do your warm-up, scout the course, ask questions to the volunteers, etc.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Where can I see the results after the race?&#8221; tab_id=&#8221;1565837197-2-1413&#8243;][vc_column_text uncode_shortcode_id=&#8221;138172&#8243;]<strong>Answer:<\/strong> You will find the results the same day on our <a href=\"https:\/\/www.bougebouge.com\/en\/results\/\"><strong>website<\/strong><\/a> and you will find the same results on the Sportstats page for some of our races.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: If my result is not visible or is incorrect, what can I do?&#8221; tab_id=&#8221;1565837197-2-1414&#8243;][vc_column_text uncode_shortcode_id=&#8221;877413&#8243;]Answer: You must contact Sportstats directly for any corrections to your result. If your name does not appear, you should also contact Sportstats. The most common causes for a result error are :<\/p>\n<ul>\n<li>a mistake in writing your name, especially if you fill out the form by hand;<\/li>\n<li>an oversight on your part in not informing us of a change in distance the same day;<\/li>\n<li>have crossed the finish line more than once with your race number on you.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: If I want to run with my child and I am already registered but at a different distance, do I have to register again?&#8221; tab_id=&#8221;1565837197-2-1415&#8243;][vc_column_text uncode_shortcode_id=&#8221;286242&#8243;]<strong>Answer:<\/strong> Yes. You must register if you want to run with your child. It is an insurance issue. If you are not registered, the race officials will not let you start.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: What does &#8220;sanctioned race&#8220; mean?&#8221; tab_id=&#8221;1565837197-2-1415&#8243;][vc_column_text uncode_shortcode_id=&#8221;297369&#8243;]Answer: Simply that the organizer has thought of everything to ensure that you can practice your activity safely!\u00a0They have a civil liability insurance, a first aid team on site, a safety protocol in place with the municipal authorities, an organization permit, complete results posted within 7 days and a few other points.<\/p>\n<p>In addition, the Circuit des Classiques offers courses that are certified by Athletics Canada (5 km and more, on road). This guarantees the runner the accuracy of the distance covered!<\/p>\n<p><strong>As a participant in the many road races in Quebec, look for SANCTIONED organizations!<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q:Can I run with my child in a stroller?&#8221; tab_id=&#8221;1712686481959-16-1&#8243;][vc_column_text uncode_shortcode_id=&#8221;380914&#8243;]Events taking place indoors prohibit the use of strollers for safety reasons. However, for those taking place outdoors, stroller use is allowed. We ask you to remain vigilant nonetheless.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q:What are the refund policies?&#8221; tab_id=&#8221;1714953359084-17-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;671893&#8243;]All the information can be found in the <a href=\"https:\/\/www.bougebouge.com\/politiques\/\">Refund and Return Policy<\/a> section.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q:How does the medal ceremony work?&#8221; tab_id=&#8221;1714953359084-17-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;340163&#8243;]Based on the winning times from previous years, we anticipate awarding medals at a certain time. However, if the medal ceremony for your distance has already taken place and you have not finished your race, it doesn&#8217;t prevent you from completing your race and being celebrated by everyone![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can I cancel my ticket 10 days before the event?&#8221; tab_id=&#8221;1746036208311-19-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;230456&#8243;]Unfortunately, cancellations are not possible within 10 days of the event, as we have already sent the participant file for the printing of personalized bibs. The only option available is to transfer the bib to a shorter distance within the same event, or to give it to a friend.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: Is it possible to make more than one distance change without charge ?&#8221; tab_id=&#8221;1756286478366-20-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;900412&#8243;]It is not possible to make more than one change of distance without incurring a fee. We will then ask you to purchase a new ticket.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: When and how can I pick up my medal?&#8221; tab_id=&#8221;1756325520147-21-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;105364&#8243;]You must pick up your medal at the same time as your bib during the event. At the end of the event, any unclaimed medals will be recycled, with no exceptions.<\/p>\n<p>Ten days before the event, it will no longer be possible to order a medal on our website. If you still wish to purchase one after this date, you can order it directly through RunMaps.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column][vc_accordion][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Q: We would like our child participe in the 1km [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":38530,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-40150","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - Events - BougeBouge<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions - Do you have questions about BougeBouge sporting events? 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